Yahoo Stands Firm in Nearly Non-Existent Response to BBB Complaint

Thus ends the six or so month long quiet battle between myself and a giant mega-corporation called Yahoo. (i refuse to include the exclamation mark as part of their name; it is punctuation, not a letter)

BBB CASE#: 277322

You have already seen the complaint in previous postings on this story, so i will exclude that here. 

11/09/07 - Inform Yahoo/HP of Complaint.
12/04/07 - No response to first contact.
12/12/07 - No response to second contact.
01/10/08 - Yahoo responds:

"This customers
account was deactivated due to Terms of Service violations. The account
has been reviewed by management and cannot be reactivated."

01/11/08 - Sent rebuttal:

(The consumer indicated he/she DID NOT accept the response from the business.)

"As i noted, i was not in any way violating the terms of service. Read the details of my original report. At no point in this entire time have they bothered to communicate with me, their customer. Their response is too short, lacking in details, refusing to
acknowledge anything except the bare essential detail that they wish
you to focus on. What about refund? Their response is insufficient, devoid of content and context and is invalid. i do not accept it as a resolution in any way."

01/18/08 - Yahoo responds to BBB's forwarding of customer response:

"The account was deativated per the Yahoo! Terms of Service, which the customer agreed to at the time of registration."

Note that this is technically incorrect. The Terms of Service were flickr's. Notice that they do not in any way provide the terms violated and how they were violated.

How many of you are clicking "I AGREE" just to get past all the legalese and how many of you are ACTUALLY AGREEING to the terms after READING ALL OF THEM?

There was an attempt at a "grass roots" fight against EULA and TOS "contracts" by way of informing the public as to the details of these "contracts" (these so-called contracts have never been legally validated in any court of law... and also never challenged).

The method of spreading awareness was by printing the content (or some of the very anti-consumer and anti-social details) onto shirts (like with the DeCSS code). Corporate response to this was to assault the shirt makers with COPYRIGHT INFRINGEMENT CEASE AND DESIST THREATS! You are now quite likely to find a copyright statement included in EULA and TOS documents. 

Per the email from BBB:

"The Better
Business Bureau has received a rebuttal response from the business in
the above complaint.

The company has decided to stand by its original decision
regarding your complaint.

We regret that we have been
unable to assist in resolving this complaint to the satisfaction of
everyone involved. Your complaint will remain on file and will be used
by the Bureau when preparing a report on the
company.

Sincerely,

Verna Alberti
Consumer
Services
BBB COmplaint Department
supervisor@bbbsilicon.org "

01/26/08 - Customer (me) sent the following as an additional note, despite case being closed:

"this is all really pointless, isn't it?

isn't it illegal to take payment for service and then not provide that service?

at
what point in this nation's timeline did it become acceptable to get
out of responsibilities and out from under laws by picking and choosing
which words to respond to or proclaiming immunity from basic rules of
organized society?"

There you have it: Truth, Injustice, the USAmerican way.  EOL