Issoff career profile 911 operator who answers a call from own family

Issoff By Edie Magnus 911 operator answers call from own family Clinton County Sheriff s office This is Deanna

Deanna McKay has uttered those words countless times on the job but she would never have imagined who d be on the other end of the call one day in July 2004 She d headed off to do a double shift as a 911 operator near her home in Albany Oregon in the early afternoon

Husband Craig was in the garage a carpenter by trade he was making cabinets for their home The McKay s two sons were playing outside Colton was 8 quiet and reserved in love with the outdoors Younger brother Taylor had just turned 7 He was a non stop bundle of energy

Deanna McKay They ll sit down together and play for hours it was just a normal day

It was a normal day and for Deanna a busy one By mid afternoon she was already swamped with emergencies

Deanna McKay I thought I was having the worst day I could possibly have already I had an armed robbery in progress at the timeI had all my deputies running I had people in the building with weapons

Deanna s day was about to get a whole lot worse It began with a child s phone call into 911 a plea for help that was answered by the only other operator in the room that day

911 tape

Operator 911 What s your emergency

Boy My brother just got hit really bad

Her colleague immediately told Deanna she had to take this one It was her older son Colton By the time she took the call Deanna s distraught husband Craig was on the other end

Deanna This is Deanna

Craig Deanna this is Craig

Deanna What s wrong

Craig I need an ambulance

It was Taylor he told her her younger son He d been hurt badly

Deanna McKay I don t know how to describe it It s a feeling that you never want to have

Deanna What s going on Craig

Craig Taylor got run over by the lawnmower

Deanna Well how is he